Refund policy

We have a 30-day return policy, which means you have 30 days from your item's delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can use the online self service return feature. You will need to have an account to use this feature. 

Self-Service Return Steps

  1. Log into your customer account
  2. In the email field, enter your email address, and then click Continue
  3. In your email account, open the email sent from Rocks & Harmony and copy the six-digit verification code included in the email. 
  4. Click on the order
  5. Click on the Request Return button. 
  6. Choose which item(s) you would like to return.
  7. Select a reason for the request
  8. Click Request Return button
  9. A message will appear that says your return is being reviewed

 

If your return is accepted instructions are sent via email on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping cost is the customer's responsibility.

You can always contact us for any return question at hello@rocksandharmony.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. We do not refund shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you do not see a refund, please contact us at hello@rocksandharmony.com.